|As part of team, successfully completed project ahead of schedule
and under budget.
||As part of management development team, successfully completed
performance appraisal ahead of schedule and $10 MM under budget.
|Administered labor contract effectively with minimum grievances.
||Administered complex union contract involving travel, transfer,
seniority, wages and benefits and negotiated settlement of 70% of labor grievances at
|Was outstanding manager.
||Received 3 promotions and 18 pay raises in 38 years.
As supervisor, was rated in top 25% for last 5 years.
|Input 40 orders per day to give customers faster service.
||Input 40 orders daily, exceeding the average by 60%. Six to nine orders is satisfactory; more than 12 is considered outstanding.
|Coordinated with all departments to ensure customer satisfaction.
||Coordinated with all departments nationwide to ensure customer
satisfaction. Result was an average of six customer commendations per month.
||Met all 1985 office quotas
(an accomplishment simply stated.)
|Supervised publication of business telephone directory.
||Spearheaded production of the 3 most successful business directories in 10 years.
|Successfully implemented recognition and tracking procedures
for 40 employees.
||Successfully computerized recognition and tracking system for 40
employees. Project involved extensive data changes and accurate research, and saved
$15,000 per year in clerical time.
|Proven track record for system sales bringing in high revenue.
||Sold telephone systems and brought in $50,000 revenue per month.